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Aurus Outbound is a mass notification system allowing you to communicate vital information to employee or client groups via outbound phone calls, SMS and emails.
- Manage employee groups
- Create text and audio messages
- Delivered messages to desktop and mobile phones
- Make phone calls, send SMS and emails within the same outbound campaign
- Monitor delivery with historical and real-time reports
- Integrate with CRM to sync contacts and phone numbers
- Configure campaign strategies for different types of campaigns
- Enjoy several dialing modes supported: Voice drop with TTS, Progressive, Predictive, Power IVR, SMS and e-mail, Cisco UCCX dialer
- Monitor with real-time and historical reports
Aurus Outbound is available in 3 editions
- LITE – delivers pre-recorded audio, email and SMS messages to your clients or employees,
- FULL – renders agent-based (predictive and progressive) outbound campaigns using built-in dialer,
- UCCX – extends your Cisco UCCX with powerful contact and list management tools.
- the manager's interface provides comprehensive contact filtering and list management tools
- the phone numbers are normalized when importing from CRM
- phone numbers are normalized when imported from CRM
- Voice Drop with TTS
- Power IVR
- Predictive
- Progressive
- SMS
- multiple calling numbers
- contacts priority management
- calling time management
- scheduled campaigns
- automatic campaign launch by trigger from CRM
- contacts can be imported manually or automatically when a campaign is launched
- admin interface allows to configure the integration with any data source
- the structure of each contact list can be configured individually
- Windows Server, virtual environment supported, min requirements: CPU 2Ghz, RAM 2Gb, HDD 10G.
- Admin / Manager / Agent interfaces – web-browser
- real-time campaign monitoring
- historical reports
- sending reports by email
audio message playback; this includes the TTS option that allows you to generate messages on the fly using data imported from CRM ("Your order No. 158 is completed"),
to play the audio message and connect the client to the IVR;
a new outbound call to a customer is made only when an agent is available to handle the call; once the customer is reached, they are connected to an agent;
gathers the campaign statistics and uses the predictive algorithm to place a new call when an agent is about to finish the current one;
integration with GSM-gateway is supported.
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Aurus is a global vendor of software solutions for enterprise collaboration and contact centers with offices and regional managers in UAE, USA and India.
Since 2011, we’ve been helping end users of leading collaboration platforms and contact centers to take advantage of additional features that are not available initially.